Frequently Asked Questions
How do I place an order?
Add items to your basket, then check out securely through our store checkout. You'll receive an order confirmation by email right after your purchase.
How long does shipping take?
Most orders ship within a few business days. Delivery time depends on the item and your location — you'll receive tracking details as soon as your order is on its way.
Can I return an item?
Return terms differ by item and are stated on the relevant product page. Contact Smile at Home before sending anything and we'll confirm the applicable terms, return address and next steps. See our Shipping & Returns page for details.
How do I care for my product?
Care instructions vary by item — many of our covers, curtains and mats are machine washable. Check the product description for the specifics of each item.
How can I contact you?
Email us anytime at admin@smileathome.net. If your question is about an order, include your order number so we can help faster.